Our Team

Meet the men and women who make John C. Cassidy Air Conditioning, Inc. run smoothly.

John C. Cassidy, Jr.

President
As president of John C. Cassidy Air Conditioning, Inc., John Cassidy, Jr. has more than 30 years of experience in the residential and commercial air conditioning business. He has helped to build a strong and highly-respected company with a reputation for providing quality products and services to our community.

John was born and raised in Palm Beach County. He attended elementary school at St. Ann’s in West Palm Beach and graduated high school from The Benjamin School in North Palm Beach. After attending Northwood University in West Palm Beach, John joined the late General Alexander Haig’s presidential campaign in 1987. He worked off and on for his father throughout most of his life, but eventually jumped in fully with the company’s construction department, moving into sales and eventually managing that team. With a dedicated focus on customer needs and a commitment to the highest levels of service, John, Jr. was named president of John C. Cassidy Air Conditioning, Inc. in 1997.

John continues the family’s tradition of leadership and service to the community, offering time and support to a number of organizations in Palm Beach County. He currently serves on the Board of Directors for the YMCA. He enjoys playing tennis, boating and spending time with his wife Celeste and their two children, a daughter Mercedes, and son—you guessed it—John.

Bill Falconio

Vice President
As an ambassador in the business community for John C. Cassidy Air Conditioning, Bill’s top priorities are communicating the mission of the company, serving existing customers and building relationships with new customers. His 40-year career in customer service brings a wealth of knowledge and value to the employees and customers of John C. Cassidy Air Conditioning & Plumbing.

Bill’s role carries over into hiring and training for all employees, communicating to staff the company’s dedicated focus on customer needs and commitment to the highest levels of service. Bill is a native of New York who relocated to Florida in 1995 with his wife of 38 years and their three children. He enjoys jogging, physical fitness, tennis and pickleball.

Billy Falconio

Director of Business Development

Billy was born in New York but raised in Palm Beach Gardens, FL. He grew up playing competitive baseball and achieved making it to the professional ranks. After Billy’s baseball career completed, he went back and finished college, getting a B.S in Athletic Training from Palm Beach Atlantic University. Billy began his career with John C. Cassidy Air Conditioning in 2017, working as the Director of Business Development. After a few years in that role, Billy moved on to operations as the Dispatch/Customer Service Manager, prioritizing excellent customer service for each and every customer. In Billy’s spare time, he enjoys playing golf, working out, and spending time with his wife, Jessica.

Service Department

Ron Wilcox

Service Manager
As the service manger of John C. Cassidy Air Conditioning Ron oversees the day to day operations of the Service Department.  Ron has been with John C. Cassidy for 31 years, starting as a Helper, then moving on to work as a Mechanic, a Field Supervisor,  and an Assistant Service Manager before finally becoming Service Manager.

Ron was born and raised in West Palm Beach Florida, graduating from Forest Hill High School and attending State College and Trade School. Ron has two children and three grandchildren.  Ron’s hobbies include physical fitness, martial arts and classic cars.

John Fulton

Assistant Service Manager
John was born and raised in Hollywood, FL. He graduated from Hollywood Hills High School and then attended the General Motors ASEP program, where he graduated with an AS degree in automotive technology. John then worked as an automotive service technician until 2001, when he moved to Palm Beach County to start a new career in the HVAC industry with John C. Cassidy Air Conditioning.

During his time at John C. Cassidy Air Conditioning, he has worked as an apprentice, service technician, field supervisor, and now as the assistant service manager, where he manages the day-to-day operations of the service department, along with providing technical support & training to 36 service technicians. Along with his family, he enjoys outdoor activities, including hunting, fishing and camping.

Construction Department

Scott Hetchler

Construction Manager
As the Construction Manager for John C. Cassidy Air Conditioning, Scott is in charge of new installations and remodel work. Scott has been with John C. Cassidy for 27 years. Scott joined Team Cassidy fresh out of trade school when he began his career as a helper in the construction department and worked his way up to become the Assistant Construction Manager. Scott was ultimately promoted to Construction Manager in 2013. He has worked his entire career for John C. Cassidy Air Conditioning and helps to maintain “The Cassidy Way” every day, coaching his team of over 50 employees to give our customers the service they deserve. Scott was raised in Palm Beach County, but was born in Wisconsin. He has been happily married to his wife, Christal, for 26 years. He is a father of three daughters: Courtney, Caitlin, and Carissa. Scott enjoys fishing, spending time with his family, and stock car racing.

Plumbing Department

Bill Gardner

Plumbing Manager
Born & raised in South Florida, Bill attended Ft. Lauderdale High School, then graduated from University of Central Florida with a BSBA in Marketing. Several years later, he started working in the construction trades, where he eventually focused on the plumbing trade.

Bill’s role as Plumbing Manager & Qualifier for John C. Cassidy Air Conditioning & Plumbing, brings 19 years of service industry plumbing & customer service. He enjoys outdoor activities such as swimming, surfing, & mountain biking.

Accounting

Camryn Foley

Controller
Camryn is a native Floridian, born and raised in West Palm Beach. Camryn graduated from Cardinal Newman High School in 1993, and The University of Florida in 1997. Camryn began working for John C. Cassidy Air Conditioning in 2008 as a senior accountant; she was promoted to Controller in 2020 and oversees the accounting department. Camryn and her husband, Clem, have 3 wonderful sons, Colm, John-Robert and Finbarr. Camryn and her family enjoy the beach, fishing, paddle boarding, soccer and participating in 5ks.

Our Trained Technicians

Our Technicians Are Our Family, Our Lifeblood

While air conditioning companies today have a number of ways to represent themselves, from websites and advertising to fleets of colorful vehicles rumbling around town, at John C. Cassidy Air Conditioning, Inc., we firmly believe that our technicians are our company. This isn’t to say that all the other departments aren’t integral to the business, but for the vast majority of customers, the only person with whom they’ll interact is a John C. Cassidy technician.

We screen all of our technicians with the following questions:

  • Is he cordial, smiling, professional, competent? Yes.
  • Does he go above and beyond like you’re his only service call that day? Yes again.
  • Does he act as if his manager has empowered him to do whatever it takes to fully satisfy you and gain your customer loyalty? You bet he does.

It’s not just your luck of the draw. Our entire tech team is trained that way, and our corporate culture mandates honesty, integrity, and the highest levels of customer service every time.

Our Trained Technicians

Each of our technicians, no matter how much experience they have prior to joining the John C. Cassidy team, is required to:

  • Train both in the field and classroom.
  • Be EPA certified.
  • Receive continuing education to keep up with our changing industry.

A John C. Cassidy Air Conditioning technician is not a handyman. He doesn’t split his time servicing kitchen appliances and repairing electrical. Our technicians are career cooling and heating professionals — the best in the field — most of whom will be with John C. Cassidy Air Conditioning for their entire career.

From the moment one of our technicians steps foot inside your home or business — wearing shoe covers, behaving courteously and professionally, and working diligently to service your system and satisfy your needs — you’ll know you’ve just enlisted a different breed.

The John C. Cassidy Difference

While John C. Cassidy sets hard and fast training requirements for all our technicians, there’s another side to the unequaled quality of service our team renders. We don’t train and manage our tech team with an iron fist—in fact, quite the opposite—which is why our technicians so often stay with the company for decades. Cliché as it might sound, our technicians enjoy working at John C. Cassidy and the mindset shines brightly in their attitude, work ethic, and quality of customer service. Consider these differences:

  • Unlike most air conditioning contractors that assign their techs a full day’s schedule of service calls at the outset, our techs are assigned just one call at a time. With John C. Cassidy, you’ll never find our technicians cutting corners, pressured to get to the next service call, or eager to get home for the day.
  • Our technicians are full-time employees, with fruitful benefit packages, including health insurance, vacation days, and retirement benefits. We don’t employ subcontractors who might not have the best interest of the company and customer in mind.
  • Our technicians aren’t saddled with the responsibility of selling replacement systems or components, and so can focus solely on servicing and maintaining your cooling and heating system, and rendering the highest levels of customer service in the industry.
  • Our technicians are empowered by management to make judgment calls in the field in order to satisfy their customers.
  • Lastly, John C. Cassidy Air Conditioning, Inc. is simply a pleasant place at which to work. We have regular company gatherings and outings with family, holiday celebrations, exemplary employee recognitions, and carefully consider all employee input and feedback for making operational and strategic improvements.

“John C. Cassidy’s team of technicians is the best in the business, and it’s no accident.”